FAQs
Can I back up a mapped drive?
While our software has the ability to backup mapped drives it is not recommended because it adds another layer of fault. The best practice is to add the new machine to the account.
Will a backup occur if our screen is locked?
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You may lock your screen as long as you remain logged in.
Will a backup occur if I’m logged out?
Your computer must retain an internet connection if you’re logged out in order for your backup to run.
Will a backup occur if my computer is hibernating?
While your computer is in hibernation mode programs are stopped and your backup cannot run.
Will a backup occur if my computer is in sleep or power save mode?
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Within your computer settings, you can set the network connection to on. Then the backup will continue.
How do I reinstall the software after a system failure?
If you have a system failure, and our software is no longer installed on your computer, our technical team can help you download and install the software again from our website.
Please contact us at +1-888-907-1227 or email support@centraldatastorage.com. Once our software is installed, you will be able to easily restore all of the files that have been backed up.
What is so special about Central Data Storage?
We’re glad you asked! What sets us apart is our commitment to our customers and our enthusiasm for what we do. At Central Data Storage, we manage your data safely so that you can manage growing your business.
What happens if educational data is lost?
How do I set up my Central Data Storage account?
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To set up your account, visit our website, click “Sign Up,” and follow the prompts to create your username and password. You’ll then need to verify your email address and install our desktop client. This is installed on the machine you wish to backup.
What are the system requirements for using Central Data Storage?
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Our service is compatible with Windows Server 2012, Windows Home 10, Windows 10 or higher or higher, and above, macOS 10.12 and above, and most modern web browsers.
How can I troubleshoot connection issues with Central Data Storage?
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First, check your internet connection. Then, restart the application or log out and back in. If issues persist, clear your cache or reinstall the application.
Is my data encrypted during transfer and storage?
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Yes, we use industry-standard encryption protocols for data in transit (SSL/TLS) and at rest (AES-448).
How often are backups performed on my stored data?
We perform as often as you wish daily incremental backup or continuous.
Can I access my files from multiple devices?
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No, you can’t access your files.
Contact Info
We are always
happy to assist you
Number
888-907-1227
1901 N 21st St Suite 273,
Nebraska Innovation
Campus (NIC)
Lincoln, NE 68508 US