RAPID RECOVERY 24/7

The most powerful and secure backup method around is useless if you can’t easily recover your files when you need them. That is why we have made restoring files with the our managed online backup service simple and reliable. In fact, you can start restoring your files in seconds with just a few clicks of your mouse or have our team do the entire process for you each and every time.

Restore files when you want, as often as you want. You have the ability to retrieve individual files, revisions of files, entire folders or backup sets. Or you can recover all of your data files in the event you experience a complete system failure or data loss via our safety net plan as our team does all the work for you.

If you wish to restore individual items (our support staff is on hand to perform this process for you) you can log in to the software and choose the files, folders or revisions you would like to retrieve by clicking on the file name. The data will then be downloaded to your computer, decrypted, uncompressed and then restored to the original location or another specified location on the system. In the event of a complete system failure, a full data recovery can be initiated in just minutes. The recovery procedure can be performed on any computer – not just the computer where the data was originally backed up. We will download and reinstall the software. Once the software installation is complete, the file catalog can be accessed (the list of all of the files backed up) which will allow the user full control to their data.

To restore certain data, the user can log in to software and the user can choose the files, folders or revisions that he/she wants to retrieve by clicking on the file name. The data will then be downloaded to the user’s computer, decrypted, uncompressed and then restored to the original location or another specified location on the user’s system.

RAPID RESTORE

Rapid Restore is done by our technicians via internet connectivity instantly or for larger recoveries by overnight delivery of an encrypted external hard drive. Whichever way is quickest to avoid production downtime we will do. Be assured there is no additional charge for dispatch of an encrypted external hard drive sent via overnight delivery as this is included in our service to your office. Once you receive the drive our technicians will perform the restoration to your computer.

SAFETY NET PLAN

There’s nothing worse than losing your data due to a power outage causing your drive to fail. What compounds the problem is an offsite providers slow response and delayed restore time which can cause decreased business productivity. We are serious about protecting your data and wait by the phone to provide personalized service focused on getting your medical office or small business up and running again because that’s our job. We know fast restore time of lost data is paramount to your practice so we have a safety plan strategy in place to make recovery quick and easy allowing you to get patient files back where they should be.