REAL SUPPORT

Our response time is second to none. Data technicians and support staff eagerly await your call to find the solution you need. There is no wait time as calls are answered directly by team members in our Lincoln, Nebraska facility.

NO LONG TERM CONTRACTS

No long-term contract needed. We believe if we do our job without a service failure and with great service we will have earned your business each and every day. Once a month billing is based on the compressed amount of data we protect and not the selected amount. This reduces your monthly costs. No hidden extra fees as all plans are budget friendly and tailored to your office needs.

EMAIL ALERTS

How do you know your backups actually worked? Our software logs and reports show you what was backed up and when. With detailed statistics and information about each file that is backed up or restored, you never have to wonder if your backups really worked. Did a specific file get backed up? Just check the log.

IN-HOUSE SUPPORT, PROVIDING PERSONALIZED SERVICE

Our support team is available from 8am-5pm CST as we deploy the best knowledge base and solutions which makes one-call resolution a reality. If you have a question outside of our normal business hours the call will go to our after-hours support team.

If your concern is special HIPAA rules our support staff is ready to answer your questions. Our goal is to be the most seamless solution available with high end technical support. Great Business starts with great relationships.

“Professionals calling us will never be lost in a maze of meaningless recorded messages or buttons to push,” according to Ed Conklin, company President.

RECEIVE EMAIL NOTIFICATIONS

Daily email notification reports let you know that we have reviewed your files to ensure 100% verification on health and can be restored when you need them. This daily report will be sent to an email destination of your choice and can be kept for audit purposes to show you have an offsite recovery plan in place.